FAQ
FAQ
What products do you sell on your website?
We sell a range of pet supplies including automatic pet water dispensers, automatic feeders, cat and dog toys, cat beds, dog leashes, and cat carriers.
How can I contact customer service?
Our customer service team is available 24/7 via our online chat feature on the website or through email at service@toolooshop.com.
Do you offer free shipping on all products?
Yes, we offer free shipping on all of our products.
What is your return policy?
We have a 15-day no-questions-asked return policy. If you're not satisfied with your purchase, you can return it for a full refund.
Do you offer discounts for first-time customers?
Yes, we offer a 10% discount for all first-time orders.
How do I know if a product is suitable for my pet?
We provide detailed product descriptions and specifications for each item on our website. We also have a sizing guide available for certain products, such as leashes and carriers.
Are your products safe for pets?
Yes, all of our products are designed with pet safety in mind. We source from reputable manufacturers and conduct rigorous quality control checks to ensure that our products meet safety standards.
How do I track my order?
You will receive an email with a tracking number once your order has been shipped. You can use this number to track your order on our website or through the shipping carrier's website.
How do I place an order on your website?
To place an order, simply add the desired products to your cart and proceed to checkout. You'll be prompted to enter your shipping and payment information before confirming your order.
What payment methods do you accept?
We accept a range of payment methods, including credit/debit cards, PayPal, Apple Pay, and Google Pay.
How long does shipping take?
Shipping times may vary depending on your location and the shipping method you choose. We typically process orders within 1-2 business days and shipping times can range from 2-3 business days.
How long does shipping take? Do you ship internationally?
Shipping times may vary depending on your location and the shipping method you choose. We typically process orders within 1-2 business days and shipping times can range from 2-3 business days.
Which regions do you ship to?
We ship to North America, including the United States and Canada.
Can I cancel or modify my order after it has been placed?
If you need to cancel or modify your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request if the order has not yet been shipped.
How do I know if my order has been processed?
You'll receive an email confirmation once your order has been processed and shipped. If you haven't received a confirmation email within 24 hours of placing your order, please contact our customer service team.